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Troubleshooting Guide
I am a
Member, but I can't sign in.
I am unable to pick up ecards that have been sent to me.
I am unable to view animation.
The animation is slow or choppy.
I am unable to hear sound/music on the site.
Is the eCard I received valid?
I am a
Member, but I can't sign in.
- Enter your full email address and password, exactly as you used them to join. If you cannot remember your password, click the "forgot my password" link on the sign in page. Note: Email addresses must contain an @ and a period (.) in order to be valid (i.e. JaneDoe@ag.com). AOL members: make sure you include @aol.com after your screenname.
- If only a SIGN OUT button appears on the home page, you have been automatically recognized and are already signed in!
- If you have privacy, pop-up blocking or anti-virus programs on your computer, please consult your manual to see what adjustments are necessary to allow you to access our site.
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I am unable to pick up ecards that have been sent to me.
If you cannot pick up or view an ecard you've been sent, please look over the list below to see if your situation is described.
- Copy and paste the link included in your email into your web browser's "address" window.
OR
Enter the eCard Number on our eCard Pick Up Page at
http://www.Egreetings.com/findit.pd
- You are using WebTV. Some WebTV users are unable to view all of our ecards. If you have a newer version that came with a Flash plug-in, you will be able to view all of our ecards. If you have an older version of WebTV, however, you will only be able to view our electronic postcards.
- We forge the sender e-mail address so that it looks like it came from our customer (the sender of the ecards) and not from our address, "solutions@Egreetings.com". There are some email providers that will see the discrepancy between the sender's address and the sender indicated in the subject line, and will filter the card and send it to the trash.
You may wish to request that you or your recipient raise the issue with his/her ISP or System Administrator so that you are able to send or receive ecards from http://www.Egreetings.com in the future.
- The security level of your email program is set too high. To learn about the security settings in your particular email program, please contact your email provider.
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I am unable to view animation.
Many of our interactive ecards use an enhanced animation called Flash. To view these, you will need to have a Flash plug-in. You can download the Flash plug-in for FREE at http://www.adobe.com/.
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The animation is slow or choppy.
Slow modem speeds or slow computer processors can cause delays or slow animation on our ecards. We recommend using a modem speed of at least 56k to connect to the web, and a computer processor speed of at least 133 MHz. We also recommend closing all other applications on your computer (except your web browser) while you are viewing our ecards. If you still experience difficulty, you may want to install more memory on your computer.
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I am unable to hear sound/music on the site.
First, please check your individual computer controls. Please remember that not all of our ecards have sound.
If you are using WINDOWS, there should be a "horn" icon on the bottom right hand corner of your computer screen. Double click on the icon and make sure the volume control is turned up loud enough, and that the mute square is not checked.
We also advise checking your Multimedia settings.
- Click the START button in the lower left corner of your screen. Select SETTINGS from the menu; then select CONTROL PANEL.
- Choose Multimedia.
- Choose the MIDI tab.
- Make sure that under single instrument that you have a device selected that ends in "synth".
- Click Apply.
If you are using a MAC, check to be sure that sound is enabled on your computer.
- On the Edit menu, choose Options, and then click the Web Content tab. Make sure that the Play Sounds check box is selected.
- Check to make sure that your computer's volume is turned up.
- Check to make sure that you have the Quicktime Musical Instruments extension installed on your computer. It should be in the Extensions folder in your System folder. If you do not have this extension installed, visit http://quicktime.apple.com for more information and to download a copy.
If you are still unable to hear the sound that accompanies our ecards, you will want to download the appropriate plug-in. Find your browser below to locate information about the plug-in needed for your system.
INTERNET EXPLORER
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INTERNET EXPLORER USERS:
You will want to download the Windows Media Player by using the link below.
http://www.microsoft.com/windows/mediaplayer/
IMPORTANT NOTE FOR WINDOWS 95 USERS: Windows 95 users cannot use Windows Media Player 7 and must use Windows Media Player 6.4 (available by clicking on the drop down menu on the download page).
This will be a two-step process.
1) Download the installation file.
When asked to Run this program in its current location or Save to Disk, choose Save to Disk.
We recommend saving the installation file (mpie4ful) to your desktop to make finding the installation file easier.
2) Install the Windows Media Player
After you have downloaded the installation file for the plug-in, you will need to install it by double-clicking on the downloaded file that you saved to your desktop. Once the MIDI plug-in is installed you will need to restart your computer.
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Is the eCard I received valid?
Unfortunately we are currently aware of some malicious activity being channeled through invalid ecard notifications. If you have any doubt as to whether or not your ecard notice is valid and truly from (Egreetings.com), you can always follow these simple and safe steps:
- Physically type in our web address, (www.Egreetings.com), into your browser
- Go to the ecard pickup link at the bottom of the page
- Enter your specific greeting card code
As of right now, here are some other indicators of ecard notices not from us. If you find any of these attributes in your ecard notice, do not click on anything within that email:
- Our subject line is always: I sent you an eCard from Egreetings.com. Their subject line varies (i.e. You've received an ecard from a class-mate! or You've received a postcard from a family member!)
- Our "from" line: services@support.Egreetings.com; on behalf of (the email address of the person sending you the card). Their "from" line: "Egreetings.com" <gqg@btol.com> (note that the email address is random)
- Our ecard pickup link: will always have www.Egreetings.com as the start of the URL. Their ecard pickup link: starts with an IP address.
If you believe you have been subjected to an invalid ecard notice, again please do not click on any links within that email. Please forward to (security@Egreetings.com) to help further the investigation. You will not receive a response from our security department.
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